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Support and Frequently Asked Questions

Last Updated: October 20, 2026

Write to us with any question, suggestion or problem about Zemberek.

destek@zemberek.app

We try to reply as soon as we can. Personal-data requests are answered within 30 days at the latest; community reports are usually reviewed within 24 hours.

Frequently Asked Questions

How do I add a watch to my collection?

On Home, tap the + button at the bottom right (the Collection screen also has a + in the top right). Brand and model are enough; the reference number is optional (leave it blank if you don't know it). If you scanned a watch in the Scan tab, tap "Add to Collection" on the result card and the brand and model come pre-filled; if the recognition is wrong, correct it in the form. Watches you don't own yet can go to your Favorites, and you can move them to your Collection once you get them.

How does the watch scanner work?

In the Scan tab, take a photo or pick one from your library. AI tries to recognise the watch's brand and model, then brings up current market prices of similar watches. Results are ordered so that the closest matches (same model, dial colour and strap type) come first.

Results are estimates; verify them before relying on them. You can cancel a running scan with X. Free users have a limited number of scans; your remaining scans are shown on the Scan screen.

How is my data stored and synced?

Your data is stored on secure cloud servers and synced across all devices where you sign in with Apple. Your collection belongs to you; it is not shown to other members except what you choose to share with the community. See the Privacy Policy for details.

How do I track my watch's value?

Open a watch from your Collection and tap "Find Market Value": the app computes a median and range from the prices of similar listings; if you like it, confirm it to save it to the value history. You can also enter a value by hand with "Add Value" or check Chrono24.

Tap the Total Value card on Home to enlarge your portfolio chart, and use "Update Values" to update all your watches in one place. Double-tap the total to switch currency.

How accurate are the price estimates?

An estimate is the median of current online listings that best match your watch. If there are not enough listings of the same model with a matching dial and strap, other listings of the same model are used, and if there are none, all listings; the card tells you which was used. Listings are mostly new/retail prices; the pre-owned market is usually lower. This information is not investment, valuation or insurance advice; consult a professional for important decisions.

What is the 'Today's Watch' feature?

It lets you log which watch you wear each day. Over time you get statistics such as your most-worn watch, a calendar view and cost per wear.

What's the difference between Collection and Favorites?

Collection holds watches you own; Favorites (wishlist) holds watches you are interested in but don't own yet. You reach Favorites from the "Favorites" tab on the Collection screen, and when you acquire a watch you can move it to your Collection with "Move to Collection".

How do I join the community?

In the Feed tab you can enter an invitation code or apply. In an application you share genuine details and verification photos of your watch; after review you see the result as a notification and in the app. The community is for ages 18 and over. Application photos are deleted shortly after the decision (details in the Privacy Policy).

How do I report a post or block someone?

Choose Report or Block from the "…" menu of a post or profile. We usually review reports within 24 hours. You will not see a blocked member's content and they will not appear in your followers/following lists. For an urgent matter write to destek@zemberek.app.

Where do I see followers and following?

On a member's profile, tap the Followers or Following count; the list opens and you can go to people's profiles or follow them from there. Follow relationships are visible to approved members.

What is Premium and how do I cancel my subscription?

Premium is an auto-renewing subscription that gives benefits such as extra scans; the price and period are shown on the purchase screen. To cancel, use Settings > Apple ID > Subscriptions on your iPhone; it renews automatically unless cancelled at least 24 hours before the period ends. Refunds are subject to Apple's policy. If you bought on another device, use "Restore Purchases" on the Premium screen.

How do I manage notifications?

Notifications arrive only if you allowed them: membership application results and community interactions (likes, comments, follows, mentions). They contain no ads. You can turn them off any time in iPhone Settings > Notifications > Zemberek.

How do I delete my account?

In the Profile tab, under Account, tap "Delete Account". Your collection, photos, community profile and content are permanently deleted; this cannot be undone. Your Sign in with Apple link is also removed.

Can I export my collection data?

Export is not available yet; it is planned for a future update. Your data is stored on our cloud infrastructure and synced across your devices.

See also

Privacy · Terms · Community Rules · KVKK Notice